or escalate to second line teams within the required timescales to achieve SLA targets. Carry out initial triage of the incident.... Adhere to internal escalation processes and assists in the development of support procedures, methods, best practices...
1st Line Technical Support Base Salary: £28,000 (inclusive of £2k shift allowance) Benefits: Private healthcare, 25... broad. You could be: An IT Support / Service Desk Engineer with 6–12 months' experience and an interest in networking...
IT Support Technician – 1st / 2nd Line Location: York, North Yorkshire Salary: £25,000 – £27,000 dependent... APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support...
1st Line Technical Support Engineer (Product & Systems) Are you a curious, tech-savvy problem solver looking to make... and reliable 1st Line Technical Support professional to join our team. We are currently developing our next-generation low code/no...
1st Line Technical Support Engineer (Product & Systems) Are you a curious, tech-savvy problem solver looking to make... and reliable 1st Line Technical Support professional to join our team. We are currently developing our next-generation low code/no...
IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for small... for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge...
to delivering outstanding customer service and technical expertise to help businesses succeed. As a 1st Line Helpdesk Engineer... Provide remote 1st line IT support to clients via phone and email Diagnose and resolve technical issues, escalating...
Desktop Engineer, 1st/2nd Line Support, Desktop Support, Service Desk Leading client based in Derby requires... a Desktop Engineer to provide 1st and 2nd line desktop support across their end-user estate. Working as part of a small team...
August 17, 2026/in /by Position: 1st Line Engineer Location: Abingdon Salary: £25k-30k Benefits 25+ Days... with in a timely fashion. Key Responsibilities: Being the first point of contact for all incoming support calls, emails...
to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical... Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach...